ZamWander Safaris respects your privacy and is committed to protecting the personal information you provide when using our website, making an enquiry, booking a tour, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Who We Are
ZamWander Safaris is a locally based tour and safari company in Livingstone, Zambia, providing Victoria Falls tours, safaris, wildlife experiences, cultural tours, river cruises, adventure activities, airport transfers, and customized travel arrangements.
Contact:
ZamWander Safaris
Livingstone, Zambia
Email: res@zamwander.com
WhatsApp: +260 772 718 871
Website: www.zamwander.com
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide
When you make an enquiry, request a quotation, or make a booking, we may collect:
- Full name
- Email address
- Telephone or WhatsApp number
- Country of residence
- Number of travellers
- Travel dates
- Accommodation details
- Flight information
- Tour and activity preferences
- Pickup and drop-off details
- Special requests
- Dietary requirements where relevant
- Information necessary to arrange specific travel services
We only request information that is reasonably necessary to provide or arrange the services you request.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website tools and services we use.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General website usage information
This information helps us understand how visitors use our website and improve its performance and content.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries.
- Prepare quotations.
- Process and manage bookings.
- Arrange tours, safaris, transfers, accommodation, and activities.
- Communicate with you about your booking.
- Confirm travel arrangements.
- Process or facilitate payments.
- Provide customer support.
- Improve our website and services.
- Prevent fraud, misuse, or security threats.
- Comply with applicable legal and regulatory requirements.
- Send marketing communications where you have provided appropriate consent.
5. Booking and Travel Information
Some travel services require us to share relevant information with third-party service providers.
For example, information may need to be provided to:
- Hotels and lodges
- Transport providers
- Safari operators
- Boat operators
- Helicopter operators
- Adventure activity providers
- National park or tourism authorities where required
- Payment providers
- Other suppliers necessary to fulfil your booking
We only share information reasonably necessary for the relevant service.
6. WhatsApp, Email and Other Communications
If you contact ZamWander Safaris through WhatsApp, email, telephone, social media, or other communication platforms, we may retain relevant communication and booking information for customer service and record-keeping purposes.
These platforms may have their own privacy policies and terms. We recommend reviewing the privacy policies of the relevant service provider.
7. Payments
Where online or electronic payments are available, payments may be processed through third-party payment providers.
ZamWander Safaris does not need to store your complete card or payment credentials when those details are processed directly by a third-party payment provider.
Payment providers may collect and process information according to their own privacy policies and terms.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember preferences, understand visitor behaviour, and improve website functionality.
Cookies may be used for purposes such as:
- Website functionality
- Security
- Analytics
- Performance monitoring
- Remembering preferences
- Marketing and advertising, where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
9. Analytics and Website Services
We may use third-party services such as website analytics, search engine tools, advertising platforms, booking systems, email marketing services, or other technology providers to operate and improve our website and services.
These providers may process certain technical or usage information in accordance with their own privacy policies.
Where applicable, you should review the privacy policies of these third-party services for further information.
10. Marketing Communications
If you subscribe to our mailing list or otherwise provide appropriate consent, we may send you:
- Travel guides
- Tour information
- Special offers
- Travel tips
- News and updates
- Promotional information
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending essential communications relating to an existing booking.
11. How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online communication system, or electronic storage method can be guaranteed to be completely secure.
Clients should avoid sending highly sensitive information through unsecured communication channels unless it is specifically required and appropriate safeguards are available.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for longer where necessary for:
- Completing a booking
- Customer service
- Accounting and financial records
- Legal or regulatory requirements
- Resolving disputes
- Protecting our business interests
- Maintaining appropriate business records
When information is no longer required, we may securely delete or anonymize it where appropriate.
13. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where this is necessary to provide the services you have requested or to operate our business.
We may also disclose information where required by law, court order, government authority, or to protect our legal rights, customers, staff, or business.
14. International Transfers
Because travel services may involve international destinations and suppliers, some personal information may need to be shared with service providers located outside Zambia.
Where this occurs, we will take reasonable steps to ensure that information is handled appropriately and only shared where necessary for the relevant service or lawful business purpose.
15. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect unnecessary personal information from children.
Where a booking involves minors, relevant information may be provided by a parent, guardian, or responsible adult for the purpose of arranging the requested travel services.
16. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to certain uses of your information.
- Unsubscribe from marketing communications.
- Ask questions about how your information is being processed.
To exercise a privacy-related right, please contact us using the details provided below.
17. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms, tourism partners, social media platforms, accommodation providers, payment services, and other websites.
ZamWander Safaris is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Social Media
We may maintain profiles or pages on social media platforms.
Interactions with our social media pages may be subject to the privacy policies and terms of the relevant social media platform.
We may receive information that you choose to provide through these platforms.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or business practices.
The latest version will be published on this page together with the updated date.
We encourage visitors to review this page periodically.
20. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
ZamWander Safaris
Livingstone, Zambia
Email: res@zamwander.com
WhatsApp: +260 772 718 871
Website: www.zamwanders.com
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.
21. Your Acceptance
By using our website, submitting an enquiry, or providing personal information to ZamWander Safaris, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not submit personal information through our website.