Welcome to Amiable Tours and Safaris. These Terms and Conditions govern the use of our website and the booking of tours, safaris, activities, transfers, and travel services provided or arranged by Amiable Tours and Safaris.
By making a booking with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. About Amiable Tours and Safaris
Amiable Tours and Safaris is a locally based tour and safari company in Livingstone, Zambia, offering Victoria Falls experiences, wildlife safaris, cultural tours, river activities, adventure experiences, airport transfers, and customized travel arrangements in Zambia and the surrounding region.
Some services may be operated by carefully selected third-party suppliers or activity providers. In such cases, their operational requirements and terms may also apply.
2. Booking and Confirmation
A booking request submitted through our website, email, WhatsApp, or other communication channels is considered a request until availability has been confirmed by Amiable Tours and Safaris.
A booking becomes confirmed once:
- Availability has been confirmed.
- The required booking information has been provided.
- The applicable payment or deposit has been received, where required.
- Amiable Tours and Safaris has issued a booking confirmation.
Clients should carefully check all booking details, including dates, times, number of travellers, activities, accommodation, transfers, and prices, upon receiving confirmation.
3. Payments
Payment requirements vary depending on the tour, activity, accommodation, supplier, and booking arrangements.
Where a deposit or full payment is required, the applicable amount and payment deadline will be communicated before or during confirmation.
Bookings may be cancelled or released if the required payment is not received by the agreed deadline.
Any bank charges, payment processing fees, currency conversion charges, or other transaction costs may be payable by the client unless otherwise agreed.
4. Prices
Prices displayed on our website are subject to change without prior notice until a booking has been confirmed.
Prices may vary depending on:
- Travel dates
- Number of travellers
- Exchange-rate fluctuations
- Supplier or park fees
- Accommodation availability
- Government taxes or levies
- Changes in transportation or activity costs
Once a booking has been confirmed, the agreed price will normally apply unless additional charges arise from changes requested by the client or circumstances outside our control.
5. Cancellation and Refunds
Cancellation policies vary according to the tour, activity, accommodation, transportation provider, and supplier involved.
The applicable cancellation and refund conditions will be communicated at the time of booking where specific supplier terms apply.
Some activities, accommodation bookings, park fees, transport services, and special arrangements may be non-refundable.
If a client cancels a booking, any refund will be subject to the applicable cancellation policy and amounts already committed to suppliers.
We recommend that clients obtain appropriate travel insurance covering cancellations, medical emergencies, delays, lost belongings, and other unexpected circumstances.
6. Changes to Bookings
Clients should notify Amiable Tours and Safaris as soon as possible if they need to change:
- Travel dates
- Number of travellers
- Accommodation
- Activities
- Pickup or drop-off locations
- Flight details
- Other booking arrangements
Changes are subject to availability and may result in additional charges.
We will make reasonable efforts to accommodate requested changes but cannot guarantee that changes will always be possible.
7. Changes or Cancellation by Amiable Tours and Safaris
We reserve the right to modify, reschedule, substitute, or cancel an activity where necessary due to circumstances beyond our reasonable control.
Such circumstances may include:
- Severe weather
- Flooding or unsafe river conditions
- Wildlife-related safety concerns
- Road conditions
- Government restrictions
- Park or border closures
- Supplier operational issues
- Equipment or vehicle problems
- Flight disruptions
- Natural disasters
- Other unforeseen circumstances
Where possible, we will offer a suitable alternative or reschedule the service.
Any refund will be determined according to the applicable supplier and booking terms.
8. Weather and Natural Conditions
Many activities in Victoria Falls and the surrounding region depend on weather, river levels, wildlife conditions, and other natural factors.
Certain activities may be restricted, modified, or suspended when conditions are considered unsafe.
Examples include river cruises, canoeing, rafting, helicopter flights, Victoria Falls activities, wildlife experiences, and activities involving access to the Zambezi River.
Safety decisions made by qualified guides, park authorities, activity operators, pilots, or other responsible personnel must be respected.
9. Wildlife and Safari Activities
Wildlife sightings during safaris cannot be guaranteed.
Animals are wild and their behaviour, location, and visibility are unpredictable.
Clients participating in wildlife activities must follow the instructions of their guide or activity operator at all times.
Failure to follow safety instructions may result in removal from an activity without refund where permitted by the applicable operator’s terms.
10. Health, Fitness and Medical Conditions
Clients are responsible for ensuring that they are physically and medically fit to participate in their chosen activities.
Certain activities may have age, weight, fitness, medical, or other participation requirements.
Clients should inform us before booking of any relevant condition, mobility limitation, allergy, dietary requirement, or other circumstance that may affect their participation.
Where necessary, clients should consult a qualified medical professional before undertaking physically demanding or adventure activities.
11. Passports, Visas and Travel Documents
Clients are responsible for ensuring that they have valid passports, visas, permits, travel insurance, vaccination certificates, and other documents required for their journey.
For travel between Zambia, Zimbabwe, Botswana, or other countries, clients are responsible for meeting the applicable immigration and border requirements.
Amiable Tours and Safaris can provide general travel information where available but cannot guarantee entry into any country or responsibility for decisions made by immigration authorities.
12. Airport Transfers
Clients using our airport transfer services are responsible for providing accurate flight information, arrival times, departure times, hotel details, and contact information.
Flight delays, cancellations, missed connections, border delays, traffic, road conditions, or other circumstances may affect transfer arrangements.
Clients should notify us as soon as possible of any flight changes or delays.
13. Third-Party Services
Some services booked through ZamWander Safaris may be provided by independent third-party operators, including accommodation providers, transport companies, airlines, boat operators, helicopter operators, adventure activity providers, and other suppliers.
While we make reasonable efforts to work with reputable service providers, the terms, conditions, safety requirements, and cancellation policies of those providers may apply.
14. Personal Belongings
Clients are responsible for their personal belongings, valuables, travel documents, cameras, electronic devices, and other possessions during tours and transfers.
Amiable Tours and Safaris is not responsible for loss, theft, or damage to personal belongings except where liability cannot legally be excluded.
Clients should avoid carrying unnecessary valuables during activities.
15. Travel Insurance
We strongly recommend that all clients obtain comprehensive travel insurance before travelling.
Insurance should, where appropriate, cover:
- Trip cancellation
- Medical expenses
- Emergency evacuation
- Personal belongings
- Travel delays
- Missed connections
- Adventure activities
- Other unexpected travel-related expenses
16. Client Responsibilities
Clients agree to:
- Provide accurate information when making a booking.
- Follow the instructions of guides and activity operators.
- Respect local communities, wildlife, cultural sites, and the environment.
- Follow applicable laws and regulations.
- Arrive at agreed pickup points on time.
- Inform us of any changes to their travel arrangements.
- Behave respectfully toward staff, guides, suppliers, local communities, and other travellers.
Amiable Tours and Safaris reserves the right to refuse or terminate participation where a client’s behaviour creates a safety risk or seriously affects other guests.
17. Responsible and Sustainable Tourism
Amiable Tours and Safaris encourages responsible travel and supports tourism practices that respect local communities, wildlife, cultural heritage, and the natural environment.
Clients are expected to respect local customs, avoid littering, avoid disturbing wildlife, and behave responsibly when visiting communities and cultural sites.
18. Limitation of Liability
Amiable Tours and Safaris will take reasonable care in arranging and providing travel services.
However, we are not liable for circumstances that are beyond our reasonable control, including delays, cancellations, accidents, illness, natural events, weather conditions, government actions, border restrictions, road conditions, flight disruptions, or actions of independent third-party service providers.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
19. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, tour descriptions, prices, schedules, availability, photographs, and other information may change due to operational or seasonal circumstances.
Photographs are intended to provide a general representation of destinations and activities and may not always reflect the exact conditions experienced on the day of travel.
20. Privacy
Personal information provided during enquiries and bookings will be handled in accordance with our Privacy Policy.
We may use information provided by clients for booking administration, communication, customer service, payment processing, and other purposes necessary to provide the requested services.
21. Complaints
If you experience a problem during your trip, please notify your guide or Amiable Tours and Safaris as soon as reasonably possible so that we have an opportunity to assist and resolve the issue.
Complaints made after completion of the service should be submitted as soon as possible with relevant details.
22. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the Republic of Zambia.
Any disputes arising from these Terms and Conditions shall be handled in accordance with applicable Zambian law.
23. Acceptance of These Terms
By submitting a booking request, making a payment, or participating in a tour or activity arranged by ZamWander Safaris, you confirm that you have read and accepted these Terms and Conditions.
24. Contact Us
If you have questions about these Terms and Conditions or your booking, please contact us